When it comes to avoiding bad reviews from guests, it’s all about creating an experience that people will remember.
One of the most important tips is to ensure that communication between you and your guests is clear and prompt.
This can be achieved through responding promptly to enquiries and sending out guest information packs with all the necessary details, such as check-in instructions, wifi details and any other local information.
You should also make sure that the house or apartment is clean and well-presented so that guests enjoy their stay.
A house manual can also be useful, with all of the details about the amenities, such as how to use the TV, coffeemaker, and so on.
This will help guests feel more at ease during their stay.
Finally, be sure to thank your guests when they check out and leave feedback on their experience.
This can help to ensure that your guests leave with a good impression.